01 · Plan
03 · Connect
Civware plans, builds and runs AI agents, assistants and automations around one measurable job at a time, so you see what each is worth before you invest in the next.
Nobody owns the result and nobody agreed what success looks like, so there's no way to show the pilot worked, or to decide what comes next.
The work needs your CRM, documents or finance system, and there's no approved, limited way for the AI to reach them.
If people can't see where an answer came from, they check everything by hand, and the pilot quietly stops being used.
AI services only, from choosing the first use case to running AI in production.
Decide where AI is worth it, and keep its use accountable.
The agents, assistants and automations that do the work.
Link AI to the systems and data the work depends on.
Test it, watch it and keep it improving once it's in use.
Four stages, with a decision point between each, so you never commit to more than the next stage.
Choose one job, and agree how success is measured.
A working pilot on real data, tested against your own examples.
A small group first, with monitoring and human review.
Expand when the results support it.
Common first projects in each team: what the AI does, the systems it works in, and how it's measured.
Reads each new ticket and the customer's recent orders, drafts a reply from your help center articles with the source linked, and leaves it for an agent to edit and send.
Reads requests arriving by email and web form, picks the request type, urgency and owner, fills in the fields and creates the task. Anything unclear goes to a person to sort.
Reads PDF and scanned invoices from your accounts payable inbox, pulls the supplier, line items, totals and tax, and matches each one to its purchase order. Mismatches go to a person with the difference highlighted.
The day before a meeting, gathers the account's open deals, recent emails, support tickets and notes into a one-page brief. Every fact links to the record it came from.
Answers staff questions about leave, benefits and expenses using only your handbook and policies, quotes the section it used, and says it doesn't know when the documents are silent.
Checks each access request against the person's role and your access policy, prepares the change in your identity system, and waits. Nothing changes until IT approves.
Book a call, or tell us about one job using the form below. If it looks like a good fit, we'll send a short written proposal for a first step, with no obligation.
A first project is usually a Readiness Assessment or a Pilot for one job. Both have a fixed scope and a fixed price, agreed before work starts. After that, cost depends on how many systems the work connects to, how ready your data is, how much risk it carries and how much it's used. See ways to work with us.
Usually 4 to 8 weeks. The main factors are how ready your data is and how many systems the pilot needs to reach.
We choose the model for each job, based on what the work needs, and set things up so it can be changed later, for example when a better or cheaper model becomes available.
No. Each AI provider we use is set up so your data isn't used to train its models, and we'll show you those settings.
Yes, and we'd expect to. Your IT and security teams can review the design, access and code at each stage, and nothing connects to your systems until they've agreed.
You do. The code, prompts, configuration and documentation are yours to keep, change or hand to another team.
We monitor the system against the measure you agreed. From there, we can look after updates, model changes and cost control on a monthly support plan, or hand everything over to your team.
We'll tell you honestly whether AI is the right fit, and what a sensible first step looks like.
Thanks. We'll reply within one business day.
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